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FAQ
Platform
How do I change the password for my trading platform?
You can reset your business platform passwords by sending messages to the customer support team at support@ozios.com
How do I log in to my MT5 trading platform?
By entering your user ID and password, which you received by email from the customer support team.
What is the range of spreads offered in MT5?
Spreads in MT5 differ depending on the type of the trading instrument. Spreads usually start at 3 pips on the most traded instrument. For more information about spreads of all financial instruments, see the Trading Instruments section of the website.
How do I place a new market order in MT5?
A market order is an order to buy or sell a specific instrument at the current market price. You can execute a market order on the New Order tab, where you can make a purchase or sale after selecting the appropriate instrument.
Why was my pending order not executed?
If your pending order has not been executed, there are two possible reasons why:
1. you did not have enough funds to open the position when the pending order was executed,
2. the price entered has not been reached yet. Please note that with a pending order, the price must reach the level you entered in order to be executed.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 82.99% of retail investor' accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Read our Risk Disclosures.