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FAQ

General

What is OZIOS?

The full name of OZIOS is O.Z.I. Online Zone Investment Opportunities, which is a registered trademark of APME FX Trading Europe LTD, a Cypriot investment company (CIF) providing services in the financial markets.

What is APME FX Trading Europe LTD?

APME FX Trading Europe LTD is an investment company authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) with CIF license number 335/17.

Does Ozios accept clients from all over the world?

No, OZIOS only accepts clients from countries that are members of the European Economic Area (EEA), with the exception of Belgium.

Do you guarantee the security of my invested funds?

We take the security of our clients' funds very seriously. For this reason, all clients' funds are completely separated from the company's own resources and kept in separate bank accounts at reputable European banks.

Where are clients' funds stored?

The company holds the funds of clients who register at Hellenic Bank in Cyprus. 

Are my personal information secure?

APME FX Trading Europe LTD takes all reasonable measures to ensure that your personal data are kept in absolute security. Your passwords are encrypted and your personal information are stored on secure servers to which no one has access, except for authorized persons of the company to perform these duties. Check the privacy notice on the company's website.

Trading

How to read the value of a currency pair correctly?

Currencies are quoted in pairs, each representing a three-letter code. The first currency in a pair is called the base currency, the second currency is called the exchange rate. At the exchange rate, the figure refers to how much of the quoted currency is required to buy a unit of the base currency.

For example: EUR / USD trades at 1.12856, meaning that buying 1 EUR costs 1.12 USD.

What tools do we offer?

The company offers a variety of tools. A complete list of all the tools available for trading can be found on the company's website.

What are CFD?

A contract for difference  (CFD) is a contract that allows you to speculate on the price of the underlying asset without having to physically deliver the asset. If the value of the traded instrument is higher than at the time of closing the trade, as it was at the time of purchase, the seller must pay the difference to the buyer. Conversely, if the value of the traded instrument is lower, the buyer must pay the difference to the seller.

What is immediate execution?

Orders placed at the price listed on your platform, provided that this price is still available. In case that the price is no longer available due to the rapidly developing market, you will receive a refund.

What is the range of leverage effect offered?

APME FX Trading Europe LTD offers a range of leverage up to 1:30 for retail investors. If you want to use higher leverage, you must demonstrate better knowledge of the financial markets or fall into the category of professional clients. Contact us for more information.

When do my open positions close automatically?

APME FX Trading Europe LTD has the right to close open trades when the margin level on your account falls below 50%.

Platform

How do I change the password of my trading platform?

You can reset your business platform passwords by sending messages to the customer support team at support@ozios.com

How do I log in to my MT5 trading platform?

By entering your user ID and password, which you received by email from the customer support team.

What is the range of spreads offered in MT5?

Spreads differ from MT5 depending on the type of trading instrument. Spreads usually start at 3 pips on the most traded instrument. For more information about spreads of all financial instruments, see the Trading Instruments section of the website.

How do I place a new market order in MT5?

A market order is an order to buy or sell a specific instrument at the current market price. You can execute a market order on the New Order tab, where you can make a purchase or sale after selecting the appropriate instrument.

Why my pending order was not executed?

If your pending order has not been executed, there are two possible reasons:

1. because you did not have enough funds to open the position when the pending order was executed,

2. the price entered has not yet been reached. Please note that with a pending order, the price must reach the level you entered in order to be executed.

We are also available at +357 25 054 734
© 2021 APME FX TRADING EUROPE LTD

Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 57.14% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Read our Risk Disclosures